Tracking Page#

The Tracking Page section is the visual editor for your customer-facing tracking page. You see a live preview of the page, change layout, style, and content in the settings panel next to it, and publish when you're happy — no code required.

Recommended for: Marketing, Tech

To learn what the tracking page itself does for your customers, start with the Tracking Page guide. This page covers the editor in the portal.

Preview and Production#

Two tabs at the top switch between editing and inspecting:

• Preview shows your current draft on an example order — including changes you haven't published yet. A phase selector switches the example between Shipped and Delivered, and a language selector renders the page in any of your supported languages.
• Production shows what customers see right now. Search for a specific order, or pick a customer segment to load a real tracking page from that segment, and use Open live page to open it in a new browser tab.

In both tabs, a device selector switches the frame between desktop, tablet, and mobile — useful because layout and some settings differ per device.

The settings panel#

In the Preview tab, the Settings panel sits next to the preview (use the Settings button to show or hide it). Clicking a widget in the preview jumps straight to its settings. The panel contains:

Customise colours#

Opens the Brand Colors dialog, where you manage the colour palette all other sections pick from. Define your brand colours once here, then map them to widgets, banners, and buttons below.

Banner Promotion#

Only shown while previewing mobile. Sets the colours (background, text, button, and button text) of the mobile banner shown when a banner promotion campaign is active.

Notification Banner#

A dismissible announcement bar on the tracking page. Toggle it on, choose which countries see it (leave empty for all — useful for shipping notices that only affect certain destinations), optionally show a CTA with a link URL, and map its colours. The banner text itself is edited in Customise Text.

Widget layout#

The list of widgets on your tracking page, in display order:

• Toggle widgets on or off, and drag them to reorder. Mobile and desktop keep separate arrangements, so switch the device selector to arrange both.
• Click a widget to open its per-widget settings.
• Main Promotion and Product Promotion are always available — they appear on the page whenever a matching campaign is active.
• Some widgets are enabled by the Karla team on request — if a widget's toggle is locked, contact us to enable it.

For what each widget shows to your customers, see the Tracking Page guide.

Tracking Events options#

Click Tracking Events in the widget list to open its settings. Among them, Live status check is on by default: the FAQ and the tracking history show a Looking for your order? banner with a Check live status button, which reveals the parcel's latest carrier update and when it happened. Turn the toggle off to hide the banner. Its text can be changed under Translations in the same settings.

Product Promotion options#

Click Product Promotion in the widget list to shape how your product campaigns look:

• Layout — Default shows a grid, or a carousel when there are more than five products. On mobile you can switch to Mobile side scroll (one horizontally scrolling row) or Mobile vertical scroll (a two-column grid). Desktop always uses the default layout.
• Title size — Small, Medium, or Large.
• Product details popup — on by default. Adds a plus button to cards that have extra images, a description, or variants; it opens those details. On Shopify, the popup's button reads Fast checkout and opens the product straight in checkout, with the note Ships separately as a new order. When the campaign's discount code applies to every product, the button names the discount, e.g. Fast checkout with 10% off.
• Cart icon — shows a cart button on each card. On Shopify it adds the product to the cart, with the campaign's discount code applied, and opens the cart page; on other shop systems it opens the product page.
• Voucher code — shows the campaign's discount code on the promotion, where customers can copy it.
• Auto scroll, Image Fit, and Image Position — only for the Default layout.

On mobile, every layout ends with a Shop more button. It links to the campaign's own call-to-action URL when it has one, otherwise to your storefront. Without either, the button is hidden.

Conversion badges is an experimental toggle — ask Karla before using it.

Style#

Page-wide look and feel: font, button corner radius and font weight, widget corner radius, and the page background colour.

Order Finder#

The standalone page where customers look up their order by order number and zip code. Configure its background (a palette colour or an image with alignment) and colours, and use Preview Order Finder to open it.

Advanced#

• Order identifier — which order reference (order number, order name, or external ID) is shown in the order summary and shipment tabs.
• Allowed Domains — the domains permitted to embed your tracking page.

Page Metadata#

The browser-facing details of the page: title, description, and favicon URL.

Saving and publishing#

Edits stay local until you publish. As soon as you change something, a bar appears with Discard and Save:

• Discard reverts to the last published state.
• Save publishes after a confirmation — changes are applied to all your tracking pages in production immediately.