Getting Started#
Spin up your post-purchase stack in minutes
Create an account, connect your shop, and publish your tracking page for free. Come back here when you're ready to unlock automatic shipment tracking and advanced flows.
Set up your account#
1. Create your account
Head to portal.gokarla.io and sign up. You'll create your organization and set up your first shop. No credit card required.
2. Follow the onboarding
The portal walks you through connecting your shop and publishing your tracking page. Most merchants are live within 30 minutes.
3. Explore the platform
Once you're live, dive into any of the guides below — or book a demo to unlock automatic shipment tracking and advanced features.
What you get for free#
Order ingestion
Push orders into Karla from any connected shop — Shopify, Shopware, WooCommerce, or your own backend via the public API.
Basic tracking page
A branded, customer-facing tracking page for your shop. Orders appear as soon as they're placed. Shipment status updates are not automatic on the free tier — customers see order details and can track manually via their carrier.
Basic issue resolution
Let customers report issues (damaged, missing, wrong item) directly from their tracking page. You handle resolution manually in the portal.
What unlocks with a paid plan#
Automatic shipment tracking
Connect any of 1,200+ carriers worldwide and Karla polls them for you — customers see live status, ETA, and delivery events without ever leaving your tracking page.
Notify — advanced triggers
Wire Karla into your own ESP (Klaviyo, Braze, HubSpot) or webhooks, and trigger branded notifications on any shipment event. See Notify guides →
Resolve — helpdesk integrations
Plug Resolve into your existing support stack (Zendesk, Gorgias, Freshdesk, etc.) with automated claim handling and reason mapping. See Resolve guides →
Advanced resolution flows
Configure full resolution journeys on your tracking page — automatic claims, conditional routing, and self-service refund / reship flows. See Tracking Page docs →
Talk to our team
Shipment tracking, helpdesk integrations, and advanced resolution flows are tailored to your volume and carriers. Grab 20 minutes with our team — we'll show you what's possible and quote based on your setup.
Go deeper#
Portal
Campaigns, analytics, deals, operations, and settings — everything your team does day-to-day lives in the portal.
Tracking Page
Embedding options, advanced configuration, multi-domain setups, and custom branding for your tracking experience.
Notify
Configure triggers and wire them into your own ESP — Klaviyo, Braze, HubSpot, or plain webhooks.
Resolve
Advanced issue resolution — automatic claims, reason mapping, provider integrations, and custom resolution flows.
Shops
Deep-dive each platform — Shopify, Shopware, WooCommerce — or go fully headless with our public API.