Tracking Page#
A tracking page that does more than tracking
Real-time shipment status, your brand, marketing moments when engagement is at its highest, and self-service resolution when something goes wrong — all on one page, tuned for every device.
Try it#
Click around a live tracking page with sample data. What your customers see after checkout — minus the prod order.
What you get#
Real-time tracking
Live status from 1,200+ carriers worldwide, normalized into a single timeline with ETA, delivery windows, and exception alerts.
Your brand, every pixel
Colors, typography, logo, copy, layout — configurable in the Merchant Portal. Multi-language out of the box.
Campaigns where eyes land
Basic, product, and banner campaigns targeted by customer segment. The tracking page is the most-opened post-purchase surface — use it.
Resolution on demand
When something goes wrong, customers flow straight into a resolve step without leaving the page or opening a support ticket.
Widgets#
Every tracking page is assembled from widgets — self-contained blocks you switch on, reorder, and style without writing code. Mobile and desktop keep separate arrangements, so the order that works on a phone doesn't have to be the order that works on a wide screen.
| Widget | What it shows | When it appears |
|---|---|---|
| Tracking Events | The core of the page: shipment status, progress bar, the full carrier event timeline, and delivery forecasts. Optional extras include an FAQ and a report-an-issue entry into Resolve. | On for every shop — this is the widget customers come for. |
| Order Summary | Order number, package contents, and prices — subtotal, delivery, discount, total. Prices can be hidden entirely. | Whenever it's switched on. |
| Delivery Address | The recipient's delivery address as confirmed at checkout. | Whenever it's switched on. |
| Tracking Number | Carrier name, tracking number, and a link to the carrier's own tracking page. | Whenever it's switched on and the shipment has a tracking number. |
| Main Promotion | A flexible promotion block — image, headline, optional discount code, and a call-to-action. Comes in overlay-card, feature-card, and gift-reveal styles. | Only while a main promotion campaign is active for the customer's segment. |
| Product Promotion | A product carousel with images, names, prices, and per-product calls-to-action — your cross-sell surface. | Only while a product promotion campaign is active. Products the customer already bought in this order are filtered out automatically. |
| Reviews | A star-rating prompt. A five-star rating forwards the customer to your Trustpilot review page. | Once every shipment in the order is delivered without incident. Contact us to enable it for your shop. |
| AI Agent | A floating AI assistant that answers delivery questions directly on the page. | When the Karla AI agent is enabled for your shop. It floats above the page instead of occupying a slot in the layout. |
On desktop, Delivery Address, Tracking Number, and Reviews are grouped into a single Delivery Info block that you position as one unit.
Two page-level banners frame the widget stack:
- Notification Banner — a pinned announcement bar above the widgets with an optional call-to-action link. You can restrict it to specific delivery countries — useful for carrier disruptions or holiday shipping notices.
- Banner Promotion — a mobile-only campaign banner at the very top of the page for short, time-sensitive offers. Like the other promotions, it appears only while a banner campaign is active.
Everything above lives in the Merchant Portal under Tracking Page: switch widgets on or off, drag to reorder them separately for mobile and desktop, and select any widget to adjust its options, colors, and text — with a live preview beside you.
Where to next#
- Integrate in your shop — drop the widget into your site in under a minute.
- Campaign attribution — measure what the tracking page drives at checkout.
- Portal → Campaigns — configure and segment the promotions that appear here.