Tracking Page#
A tracking page that does more than tracking
Real-time shipment status, your brand, marketing moments when engagement is at its highest, and self-service resolution when something goes wrong — all on one page, tuned for every device.
Try it#
Click around a live tracking page with sample data. What your customers see after checkout — minus the prod order.
What you get#
Real-time tracking
Live status from 1,200+ carriers worldwide, normalized into a single timeline with ETA, delivery windows, and exception alerts.
Your brand, every pixel
Colors, typography, logo, copy, layout — configurable in the Merchant Portal. Multi-language out of the box.
Campaigns where eyes land
Basic, product, and banner campaigns targeted by customer segment. The tracking page is the most-opened post-purchase surface — use it.
Resolution on demand
When something goes wrong, customers flow straight into a resolve step without leaving the page or opening a support ticket.
Widgets#
Every tracking page is assembled from widgets — self-contained blocks you switch on, reorder, and style without writing code. Mobile and desktop keep separate arrangements, so the order that works on a phone doesn't have to be the order that works on a wide screen.
| Widget | What it shows | When it appears |
|---|---|---|
| Tracking Events | The core of the page: a status chip, the progress bar, and a speech bubble with the latest carrier update, plus delivery forecasts. View all details opens the full carrier event timeline. Optional extras include an FAQ and a report-an-issue entry into Resolve. | On for every shop — this is the widget customers come for. |
| Order Summary | The order number, the date it was placed, package contents, and prices — subtotal, delivery, discount, total. Prices can be hidden entirely. Customers can collapse the card; it starts expanded on desktop and collapsed on mobile. | Whenever it's switched on. |
| Delivery Address | The recipient's delivery address as confirmed at checkout, under the heading "Delivery details". | Whenever it's switched on. |
| Tracking Number | Carrier name, tracking number, and a link to the carrier's own tracking page. | Whenever it's switched on and the shipment has a tracking number. |
| Main Promotion | A flexible promotion block — image, headline, optional discount code, and a call-to-action. Comes in overlay-card, feature-card, and gift-reveal styles. | Only while a main promotion campaign is active for the customer's segment. |
| Product Promotion | Your cross-sell surface: product cards with images, names, prices, and per-product calls-to-action. Shown as a grid or carousel by default; on mobile you can switch to a side-scrolling row or a two-column vertical grid. Cards with extra details get a plus button that opens a product details popup, and on mobile a Shop more button links to the campaign's call-to-action URL or, if it has none, your storefront. | Only while a product promotion campaign is active. Products the customer already bought in this order are filtered out automatically. |
| Reviews | A star-rating prompt. A five-star rating forwards the customer to your Trustpilot review page. | Once every shipment in the order is delivered without incident. Contact us to enable it for your shop. |
| Deals | A "Deal alert!" banner that opens the Karla Lounge — a page of exclusive deals from other brands — in a new tab. | Whenever it's switched on. |
| AI Agent | A floating AI assistant that answers delivery questions directly on the page. | When the Karla AI agent is enabled for your shop. It floats above the page instead of occupying a slot in the layout. |
On desktop, Deals, Reviews, Delivery Address, and Tracking Number are grouped into a single Delivery Info block that you position as one unit.
Inside the tracking card#
The Tracking Events card adapts its message to the order:
- Order status line — a short sentence such as "Your order is on its way." with a View order link that scrolls to the order summary and briefly highlights it. The link appears when the Order Summary widget is on the page.
- Split orders — when a parcel holds only part of the order, the card says so. View items lists what's in this parcel, and Where are my other parcels? explains that the rest ship separately and lists the parcels already on their way.
- Ships-later notice — when some items haven't shipped yet but have an estimated ship date, the card shows "Your order contains items that ship later." with that date.
- Report an issue — the Resolve entry point is controlled by the Resolve button toggle in the widget's settings. New shops start with it off, existing shops keep it on; switch it on once you use Resolve.
The status line steps aside whenever the split-order line or ships-later notice applies.
Two page-level banners frame the widget stack:
- Notification Banner — a pinned announcement bar above the widgets with an optional call-to-action link. You can restrict it to specific delivery countries — useful for carrier disruptions or holiday shipping notices.
- Banner Promotion — a mobile-only campaign banner at the very top of the page for short, time-sensitive offers. Like the other promotions, it appears only while a banner campaign is active.
Everything above lives in the Merchant Portal under Tracking Page: switch widgets on or off, drag to reorder them separately for mobile and desktop, and select any widget to adjust its options, colors, and text — with a live preview beside you.
Where to next#
- Integrate in your shop — drop the widget into your site in under a minute.
- Campaign attribution — measure what the tracking page drives at checkout.
- Portal → Campaigns — configure and segment the promotions that appear here.