Settings#
The Settings section is where you manage all account-level and technical configurations related to your Karla setup. Most customers only need to visit this section occasionally.
Recommended for: Tech, All Users
Some settings can impact live integrations, so changes should be made thoughtfully.
API Keys#
The API Keys section allows you to generate an API key for direct access to the Karla API.
- This is mainly relevant if you are using custom or advanced integrations
- Standard Shopify or Klaviyo integrations usually do not require an API key
- If you plan to use the Karla API, please contact the Karla team before setting this up
Integrations#
The Integrations section is one of the most important parts of the Settings area. This is where Karla connects to your existing systems.
Shop Integration (e.g., Shopify)#
If you use Shopify, this section allows you to:
- Manage the connection between your shop and Karla
- View or update the API key generated by the Karla Shopify app
- Ensure your store is correctly connected
Messaging & CRM Integrations (e.g., Klaviyo, HubSpot)#
You can also manage integrations with messaging and CRM tools such as:
- Klaviyo
- HubSpot
- Other supported notification systems
Here you can configure:
| Setting | Description |
|---|---|
| Delivery event triggers | Which delivery events trigger notifications |
| Klaviyo segments | Whether Klaviyo segments are used |
| Shipment events | Which shipment events are sent (e.g., shipped, out for delivery, delivered) |
These settings control how delivery updates and events are communicated to customers.
Claim Automation#
Under Settings → Claim Automation, admins configure rule-based claim resolution — ordered logic that automatically refunds or reorders qualifying Resolve claims in your shop.
| Setting | Description |
|---|---|
| Enable claim automation | Master switch for automated refund and reorder |
| Notification mode | Create a helpdesk ticket on automated outcomes, or resolve silently |
| Rules | Ordered rule set with conditions (reason, preference, value, shipment status) and Automate or Manual actions |
Only admin users can edit these settings. Full setup, example rule sets, and safety gates are documented in Claim automation.
Shop Profile#
The Shop Profile contains general information about your brand and shop within Karla. This includes:
- Shop URL and admin URLs
- Organization or brand name
- Logo
- Brand colors
Keeping this information up to date ensures a consistent brand experience across the tracking page and communications.
Users & Access#
The Users & Access section allows you to manage who can access the Karla Portal. Here you can:
- Add new users
- Assign roles and permissions
- Control which shops users can access (if you manage multiple shops)
Newly added users are emailed an invitation automatically. They sign in with that email address via a magic link — there is no password to share. If an invite doesn't arrive, you can still send them the portal link directly; the sign-in works the same way.
Webhooks#
The Webhooks section allows you to create webhooks for advanced use cases. These can be used to:
- Send Karla events to other systems
- Build custom workflows or integrations
This section is typically used by technical teams.
Important Note on Settings#
Some changes in the Settings section can affect live data, integrations, or customer communication. If you're unsure about a setting or its impact, we recommend contacting the Karla team before making changes.
Final Tip#
Most standard setups require minimal changes in Settings once everything is configured. The section is designed to give flexibility while keeping your setup stable.