The best post-purchase experience for you and your customers alike.

Use post-purchase touch points to drive sales. Destress your customer service team.
Turn delivery issues into cash.

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Don't let poor experiences drag down your brand.

High costs

WISMO (“Where is my order”) requests make up more than 50% of 
customer service tickets.

Customer churn

Bad delivery experiences decrease the likelihood of repurchasing to 67%.

Gain control over your post-purchase experience and unlock sales potential.

WISMO reduction

Transparency and proactive comms reduce WISMO and lead to significant customer service cost savings.

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Retention uplift

Post-purchase touch points help to build trust and encourage customers to buy again.

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“Prior to using Karla, maintaining customer engagement throughout the delivery process was a significant challenge. Implementing Karla’s customer-centric tracking page, coupled with proactive shipment updates via email and WhatsApp, has elevated our post-purchase customer journey, markedly improving customer retention and encouraging repeat purchases.”

Philip Autengruber
Operations Lead at JONA Sleep

Thanks to Karla, we now offer complete delivery transparency to our customers, reducing the volume of delivery-related inquiries by 60%.Moreover, the branded post-purchase touchpoints have proven to be a powerful retention tool, significantly boosting retention with an ROI of 12, solely from tracking page revenues. I highly recommend Karla to others seeking similar benefits!

Benjamin Porten
CEO & Founder at Naughty Nuts

“Ensuring a seamless delivery experience with reliable tracking is paramount for our customers when awaiting their frozen pizzas. Remarkably, up to 60% of our customers visit their tracking page during delivery. Karla has empowered us to capitalise on these additional touchpoints for upselling and retention.”

Christian
CEO & Co-Founder at FREDA

How it works

Tracking page

Engage customers with your branded tracking page

Tailor the page to fit your brand, keeping customers in your world, not the carrier’s.

Proactive Comms

Pro-actively send tracking updates via email and WhatsApp

From dispatch to doorstep, keep your 
customers in the loop with proactive 
shipping updates via Klaviyo and WhatsApp.

campaigns

Generate sales and boost retention with tailored campaigns

Showcase promotions, new products, and more to encourage continued engagement and drive repurchases.

Analytics

Understand carrier performance and customer behaviour

Leverage data on carrier performance, delivery 
metrics, and customer behaviour to enhance your post-purchase experience.

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How it Works
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Happy integration!

Karla integrates with any carrier you fancy and your shop system (we’re a bit picky though: only Shopify or Shopware!).
How to integrate

Now seriously.
Let's chat!

Most people say we’re actually very pleasant to talk to...See for yourself.

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Turn Tracking into sales

Let's Talk

Email: [email protected]Tel: +49 1515 8071046
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