Resolve#
Turn every delivery issue into a 2-click claim
Customers resolve damaged, missing, and returned orders themselves — no ticket, no wait. Structured data flows to your team; automations take care of the rest.
Try it#
A live resolve flow with sample data. Pick an issue, walk through the steps — the whole experience is fully brand-customizable in the portal.
How it works#
Defective
Item arrived damaged or broken. Customer uploads a photo, picks the affected items, describes the issue. Resolution: refund, replacement, or a custom flow you define.
Not received
Marked delivered but missing. Customer confirms the address and checks with neighbors. Resolution: carrier investigation, replacement, or refund — optionally automated by value.
Return
Wrong size, changed mind, doesn't fit. Customer selects items and gives a reason. Resolution: return authorization, label generation, refund processing.
What makes it work#
2-click self-service
Most claims complete in 2–3 steps. No account needed — order number + ZIP (or a secure token) is enough.
Automations that fire themselves
Route by value, item, reason, or customer. Auto-approve, auto-replace, auto-flag for fraud — configurable in the portal.
Structured data, not tickets
Every claim lands as a structured payload (photos, affected items, customer preference) your team or helpdesk can act on instantly.
Brand & language
Fully themable in the portal. Multi-language; fallbacks handled automatically.
Where to next#
- Integrate in your shop — embed the resolve widget on your own domain.
- Data processing — what lands where, and how to wire it into your helpdesk or workflow tool.
- Shop connection — one-time setup so claims carry order context automatically.
- Got a unique flow in mind? Talk to us about custom automations.