Shop connection#

Overview#

Karla provides an API-first post-purchase experience platform that seamlessly integrates with your e-commerce infrastructure. This comprehensive guide covers all aspects of connecting your shop to Karla's system, from initial setup to advanced configurations.

Requirements#

Shop Integration#

A connection to your shop is required as detailed in the Shop Integrations documentation. This connection enables us to:

• Retrieve order data for processing and customer communication
• Sync product information for accurate tracking displays
• Access customer details for personalized experiences
• Monitor fulfillment status for real-time tracking updates

Service Desk Integration#

Integration Methods#

By default, events will be sent in the following format.

To deliver structured data to your service desk, we support REST API endpoints and webhooks.

IP Whitelisting#

If your service has firewall restrictions, add these IP addresses to your allow list:

• 34.77.48.225

SSL/TLS Requirements#

• All API requests must use HTTPS
• Minimum TLS version: 1.2
• Certificate must be valid and trusted