Take every delivery as a LOYALTY OPPORTUNITY

Resolve order issues instantly, reduce churn, and transform every support touchpoint into a loyalty-building moment that drives repeat revenue.

200+ Iconic BrandsLOVE Karla

No more back-and-forth on order issues

Gather complete claim data for lost, damaged, missing, and wrong-item cases automatically, without endless emails and manual follow-ups.

Build loyalty & recover revenue

Every resolved delivery issue is a retention opportunity — convert frustrated customers into repeat buyers with proactive remedies and instant support.

Profit from every exception

Automate your process from data collection to customer interaction and execution.

The Customer is YOURS.
Carrier gets the attention?
Not anymore!

Customers visit your tracking page 2-3x per delivery. Own it, shape it, cash it!

Make itYOURS

We orchestrate carrier data, branded notifications, and real-time updates to recapture traffic that would otherwise go to the carrier.

From first complaint to loyal customer

Handle delivery issues at scale, protect revenue, and convert frustrated customers into advocates — without adding operational complexity.

Give every customer a branded, real-time post-purchase experience, not a generic carrier link. Reduce WISMO contacts and turn delivery into a retention moment.

More revenue, loyal customers, and automated customer service.

10x

Upselling cash 💰

Get extra cash as loyal customers order again and spend more. Higher repeat order rates mean predictable, compounding revenue.

Up to 0%

WISMO reduction

Keep customers informed with AI-powered tracking and self-service solutions, reducing support costs while enhancing their experience.

Up to 0%

Support automation

Reduce e-mail ping pong with real-time delivery promises and personalized options that keep customers reassured and engaged.

Intrigued?

Book a demo today and let us show you how we drive impact for over 200+ brands and counting.

Join our network of high-performing brands

“Karla turns our post-purchase phase into both an engagement channel and a safety net. Lost, stolen, or damaged shipments used to cost us money and time — now we recover cash automatically and have total peace of mind.”

Farina Schiffner

Director of Ops & Product, Shape Republic

“Reliable tracking is essential for our frozen pizza deliveries. With up to 60% of customers visiting our tracking page, Karla helps us turn these touchpoints into opportunities for upselling and retention.”

Christian Mahler

CEO & Co-Founder, FREDA