# GoKarla

> Post-purchase platform for ecommerce brands — order tracking, returns, and customer notifications.

Every page below is the raw Markdown source. Any documentation URL on gokarla.io also serves Markdown when you append `.md` (e.g. `/docs/guides/getting-started.md`).

## Getting Started

Onboard Karla and connect your commerce stack

- [Getting Started](https://gokarla.io/docs/guides/getting-started.md)

## Portal

Campaigns, analytics, settings, and operations in the portal

- [Overview](https://gokarla.io/docs/guides/portal/overview.md)
- [Campaigns](https://gokarla.io/docs/guides/portal/campaigns.md)
- [Deals](https://gokarla.io/docs/guides/portal/deals.md)
- [Analytics](https://gokarla.io/docs/guides/portal/analytics.md)
- [Operations](https://gokarla.io/docs/guides/portal/operations.md)
- [Resolve](https://gokarla.io/docs/guides/portal/resolve.md)
- [Settings](https://gokarla.io/docs/guides/portal/settings.md)

## Tracking Page

Customer-facing tracking experience

- [Overview](https://gokarla.io/docs/guides/tracking-page/overview.md)
- [Integrate in your shop](https://gokarla.io/docs/guides/tracking-page/integrate-in-your-shop.md)
- [Campaign attribution](https://gokarla.io/docs/guides/tracking-page/attribution.md)

## Notify

Carrier notification settings and integrations

- [Disable carrier emails](https://gokarla.io/docs/guides/notify/disable-carrier-emails.md)
- [Webhooks](https://gokarla.io/docs/guides/notify/webhooks.md)
- [Klaviyo](https://gokarla.io/docs/guides/notify/integrations/klaviyo.md): Integrations
- [Shopware](https://gokarla.io/docs/guides/notify/integrations/shopware.md): Integrations
- [HubSpot](https://gokarla.io/docs/guides/notify/integrations/hubspot.md): Integrations
- [Brevo](https://gokarla.io/docs/guides/notify/integrations/brevo.md): Integrations
- [Braze](https://gokarla.io/docs/guides/notify/integrations/braze.md): Integrations
- [Emarsys](https://gokarla.io/docs/guides/notify/integrations/emarsys.md): Integrations
- [Inxmail](https://gokarla.io/docs/guides/notify/integrations/inxmail.md): Integrations
- [WhatsApp](https://gokarla.io/docs/guides/notify/integrations/whatsapp.md): Integrations

## Resolve

Customer service and embedding options

- [Overview](https://gokarla.io/docs/guides/resolve/overview.md)
- [Flows and customization](https://gokarla.io/docs/guides/resolve/flows-and-customization.md)
- [Shop connection](https://gokarla.io/docs/guides/resolve/shop-connection.md)
- [Data processing](https://gokarla.io/docs/guides/resolve/data-processing.md)
- [Integration and automation](https://gokarla.io/docs/guides/resolve/integration-and-automation.md)
- [Claim automation](https://gokarla.io/docs/guides/resolve/claim-automation.md)
- [Returns](https://gokarla.io/docs/guides/resolve/returns.md)
- [Helpdesk integrations](https://gokarla.io/docs/guides/resolve/integrations/overview.md): Helpdesk integrations
- [Zendesk](https://gokarla.io/docs/guides/resolve/integrations/zendesk.md): Helpdesk integrations
- [Gorgias](https://gokarla.io/docs/guides/resolve/integrations/gorgias.md): Helpdesk integrations
- [Dixa](https://gokarla.io/docs/guides/resolve/integrations/dixa.md): Helpdesk integrations
- [Front](https://gokarla.io/docs/guides/resolve/integrations/front.md): Helpdesk integrations
- [Kustomer](https://gokarla.io/docs/guides/resolve/integrations/kustomer.md): Helpdesk integrations
- [Intercom](https://gokarla.io/docs/guides/resolve/integrations/intercom.md): Helpdesk integrations
- [Webhooks](https://gokarla.io/docs/guides/resolve/integrations/webhooks.md): Helpdesk integrations
- [Integrate in your shop](https://gokarla.io/docs/guides/resolve/integrate-in-your-shop.md)

## Shops

Connect your shop — Shopify, Shopware, WooCommerce, or headless

- [Overview](https://gokarla.io/docs/guides/shops/overview.md)
- [Shopify](https://gokarla.io/docs/guides/shops/shopify.md): Integrations
- [Shopware](https://gokarla.io/docs/guides/shops/shopware.md): Integrations
- [WooCommerce](https://gokarla.io/docs/guides/shops/woocommerce.md): Integrations
- [Headless](https://gokarla.io/docs/guides/shops/headless.md): Integrations

## Carriers

Supported carriers and DHL

- [Overview](https://gokarla.io/docs/guides/carriers/overview.md)
- [DHL](https://gokarla.io/docs/guides/carriers/dhl.md)

## Orders

Order entity, lifecycle, and API

- [Overview](https://gokarla.io/docs/platform/orders.md)

## Segments

Order segments, the API field, and merge vs. replace

- [Overview](https://gokarla.io/docs/platform/segments.md)

## Shipments

Shipment entity, draft/fulfilled states, tracking

- [Overview](https://gokarla.io/docs/platform/shipments.md)

## Events

Event hierarchy, payloads, and per-source catalogs

- [Overview](https://gokarla.io/docs/platform/events/overview.md)
- [Shipment events](https://gokarla.io/docs/platform/events/shipments.md)
- [Claim events](https://gokarla.io/docs/platform/events/claims.md)

## Email Templates

Karla-sent emails and the Send Karla email Flow action

- [Overview](https://gokarla.io/docs/platform/email-templates.md)

## AI

Karla Agents and MCP

- [Agents](https://gokarla.io/docs/platform/ai/agents.md)
- [MCP](https://gokarla.io/docs/platform/ai/mcp.md)
- [Connect with Claude](https://gokarla.io/docs/platform/ai/mcp-claude.md)
- [Connect with ChatGPT](https://gokarla.io/docs/platform/ai/mcp-chatgpt.md)

## Browser SDK

JavaScript bundle for embedding Karla surfaces in your shop

- [Browser SDK](https://gokarla.io/docs/platform/browser-sdk.md)

## API Reference

OpenAPI 3.x reference for the GoKarla public API.

- [API reference (Markdown)](https://gokarla.io/docs/api-reference.md): Full reference rendered as Markdown for AI agents.
- [OpenAPI specification (JSON)](https://gokarla.io/openapi.json): Machine-readable OpenAPI document.
- [API reference (Web)](https://gokarla.io/docs/api-reference): Interactive reference for human readers.