The best post-purchase experience for you and your customers alike.

Use post-purchase touch points to drive sales. Destress your customer service team.
Turn delivery issues into cash.

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Problem

67%
Poor experience drive churn?


Solve customer dissatisfaction, costs and operational load caused by shipping issues - we take care of it all!

Karla solution

20%
Drive post-purchase sales!

Own all touch points to engage customers and increase the retention rate by 20+%.

Problem

60%
Your customer service team is overwhelmed?

Where is my order requests drive more than 60% of customer service tickets.

Karla solution

50%
Destress your
teams!

Leverage proactive comms cut requests by 50% and free up time.

Problem

€€€.
Delivery issues are costly?

Damages, theft and losses cost you real €€ every month

Karla solution

20+%
Drive post-purchase sales!

Own all touch points to engage customers and increase the retention rate by 20+%.

A screen of a platform named as Spiral, where it shows task management view in collaborative mode

Gain control over your post-purchase experience and unlock sales potential.

Tracking page

Engage customers with your branded tracking page

Tailor the page to fit your brand, keeping customers in your world, not the carrier’s.

Proactive Comms

Pro-actively send tracking updates via email and WhatsApp

From dispatch to doorstep, keep your 
customers in the loop with proactive 
shipping updates via Klaviyo and WhatsApp.

campaigns

Generate sales and boost retention with tailored campaigns

Showcase promotions, new products, and more to encourage continued engagement and drive repurchases.

Analytics

Understand carrier performance and customer behaviour

Leverage data on carrier performance, delivery 
metrics, and customer behaviour to enhance your post-purchase experience.

Protection

Insure your shipments and hand over parcel-related customer service

Solve customer dissatisfaction, costs and operational load caused by shipping issues - we take care of it all!

“Prior to using Karla, maintaining customer engagement throughout the delivery process was a significant challenge. Implementing Karla’s customer-centric tracking page, coupled with proactive shipment updates via email and WhatsApp, has elevated our post-purchase customer journey, markedly improving customer retention and encouraging repeat purchases.”

Philip Autengruber
Operations Lead at JONA Sleep

Thanks to Karla, we now offer complete delivery transparency to our customers, reducing the volume of delivery-related inquiries by 60%.Moreover, the branded post-purchase touchpoints have proven to be a powerful retention tool, significantly boosting retention with an ROI of 12, solely from tracking page revenues. I highly recommend Karla to others seeking similar benefits!

Benjamin Porten
CEO & Founder at Naughty Nuts

“Ensuring a seamless delivery experience with reliable tracking is paramount for our customers when awaiting their frozen pizzas. Remarkably, up to 60% of our customers visit their tracking page during delivery. Karla has empowered us to capitalise on these additional touchpoints for upselling and retention.”

Christian
CEO & Co-Founder at FREDA
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Happy integration!

Karla integrates with any carrier you fancy and your shop system (we’re a bit picky though: only Shopify or Shopware!).
How to integrate

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CHAT!

Most people say we’re actually very pleasant to talk to...See for yourself.
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Turn Tracking into sales

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Email: [email protected]Tel: +49 1515 8071046
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